Buying, holding, and using your ticket.

Buying a ticket

Buy online at bitekostadium.co.tz/events, or in person from an authorized vendor. Online, pick your seats on the live stadium map and pay via Ultraner (M-Pesa, Mixx by Yas, AirtelMoney, HaloPesa, T-Pesa, or card). In person, vendors sell the same live inventory for cash or Ultraner, so there's never a double-sold seat.

Your eTicket

Every purchase issues a digital eTicket by SMS and email (if provided), with a unique QR code and your seat printed on it. You can also look it up anytime at bitekostadium.co.tz/ticket/[your ticket code]. Present the QR at the gate, on your phone or printed, for entry.

Seat holds & timing

Once you select seats online, they're held for a few minutes while you complete payment, with the option to extend if you need more time. If a hold expires before payment, the seats return to Available for other buyers - your payment is never at risk once it's actually gone through, though.

Lost or damaged ticket

Your eTicket lives in our system, not just your phone - if you lose the SMS/email or damage a printed copy, contact support with your order number, buyer name, or phone number and we'll resend it. There's no charge for a reissue.

At the gate

Arrive with your QR code ready to scan. Printed physical tickets carry the real seat and gate for that section - follow the gate/entrance printed on your ticket, staff can direct you if you're unsure. A ticket can only be scanned once; hold on to it until you're inside.

Refunds & cancellations

If an event is postponed or cancelled, ticket holders are notified and refunded automatically to the original payment method. BitekoStadium tickets are otherwise non-refundable once purchased, in line with standard event-ticketing practice - please double check your seats and event date before paying.